Terms and Conditions

Ephrata Consultancy Ltd is a consultancy providing international mobility and opportunity-related advisory and support services.

Our services may include:

• Immigration and global mobility support
• International education and study-abroad support
• Global recruitment and workforce mobility
• Business and international expansion advisory
• International travel coordination
• Property and relocation support, where offered

The specific services available to you will depend on your individual circumstances and the scope of the engagement agreed with you.

A particular service may also be subject to a separate proposal, engagement letter, service agreement, quotation, invoice, or other written terms. Where such additional terms apply, they should be read together with these Terms.

Ephrata provides information, advisory services, administrative support, preparation assistance, coordination, and other consultancy services within the scope agreed with the client.

Our role may include helping clients understand available options, assessing information provided by the client, preparing or reviewing documentation, coordinating with relevant third parties, and assisting with processes relating to international opportunities.

Unless expressly stated otherwise in writing, Ephrata does not act as a government authority, embassy, consulate, educational institution, employer, airline, hotel, insurer, immigration authority, or other decision-making body.

Where a particular service requires a licensed or regulated professional, Ephrata may recommend or coordinate with an appropriately qualified professional where appropriate.

Immigration and visa applications are ultimately decided by the relevant government, immigration authority, embassy, consulate, tribunal, or other authorised body.

Ephrata does not guarantee that:

• a visa or immigration application will be approved;
• a client will be admitted to a country;
• a particular immigration status will be granted;
• processing will occur within a particular timeframe;
• an application will result in permanent residence, citizenship, employment authorisation, or any other immigration outcome.

Unless expressly stated otherwise in writing, Ephrata’s services constitute consultancy, guidance, preparation, administrative support, and related assistance and do not constitute a guarantee of legal representation or a guaranteed immigration outcome.

Clients remain responsible for reviewing and confirming the information contained in their applications before submission where applicable.

Where Ephrata assists with educational opportunities, applications, admissions, scholarships, student visas, accommodation, or related matters, the final decision remains with the relevant educational institution, government authority, scholarship provider, or other third party.

Admission to an institution, receipt of a scholarship, issuance of a study permit or visa, and continuation of enrolment are not guaranteed.

Admission requirements, tuition fees, academic policies, visa requirements, deadlines, and other conditions may change without notice.

Clients are responsible for meeting the requirements and deadlines imposed by the relevant institution or authority.

Where Ephrata provides recruitment or workforce mobility services, Ephrata does not guarantee that a candidate will obtain employment or that an employer will successfully recruit or retain a particular candidate.

Employment decisions are made by the relevant employer.

Candidates are responsible for providing accurate information regarding their qualifications, employment history, identity, professional credentials, references, and right to work.

Employers are responsible for ensuring that their employment practices comply with applicable employment, immigration, tax, and other laws.

Business advisory services are provided based on information available to Ephrata at the time of the engagement.

Unless expressly agreed otherwise, our services do not constitute legal, accounting, tax, financial, investment, or other regulated professional advice.

Clients should obtain independent professional advice where appropriate before making significant legal, tax, financial, investment, corporate, or commercial decisions.

Ephrata does not guarantee the profitability, commercial success, regulatory approval, market acceptance, or financial performance of any business or expansion project.

Where Ephrata assists with flights, accommodation, insurance, transportation, transfers, or other travel-related arrangements, such arrangements may be provided by independent third-party suppliers.

The terms and conditions of the relevant airline, hotel, insurer, transport provider, booking platform, or other supplier may apply in addition to these Terms.

Ephrata is not responsible for circumstances outside our reasonable control, including airline cancellations, delays, missed connections, hotel closures, border restrictions, weather events, government restrictions, strikes, or third-party service failures.

Clients are responsible for ensuring that they possess the required passports, visas, permits, travel documents, insurance, and other documentation necessary for their journey.

Where property or relocation services are offered, Ephrata’s role will be limited to the scope expressly agreed with the client.

Unless expressly stated otherwise, Ephrata does not guarantee the suitability, condition, ownership, legality, value, availability, or performance of any property, landlord, agent, contractor, or service provider introduced to a client.

Clients should conduct appropriate due diligence and obtain independent legal, financial, property, or inspection advice before entering into a property-related transaction.

You agree to:

1. Provide complete, accurate, current, and truthful information.
2. Provide genuine and valid documents when requested.
3. Notify Ephrata promptly of any change in your circumstances that may affect your engagement.
4. Respond to requests for information or documents within the required timeframe.
5. Review information and documents provided to you and notify us of any errors.
6. Meet applicable application, payment, academic, immigration, travel, and other deadlines.
7. Follow the requirements of relevant government authorities, institutions, employers, airlines, insurers, and other third parties.
8. Pay agreed fees and approved third-party costs when due.
9. Not provide false, misleading, fraudulent, altered, or forged documents or information.

Ephrata may suspend or terminate an engagement where we reasonably believe that information or documents supplied by a client are false, misleading, fraudulent, or otherwise unlawful.

Fees for Ephrata’s services will be communicated to the client before or at the commencement of the relevant engagement.

Unless expressly stated otherwise, Ephrata’s professional or consultancy fees do not include third-party costs such as:

• Government application fees
• Visa or permit fees
• Tuition and educational fees
• Examination fees
• Translation or certification fees
• Legal or professional fees
• Travel costs
• Accommodation
• Insurance
• Courier charges
• Medical examinations
• Biometrics
• Property-related costs
• Bank or payment processing charges
• Other third-party expenses

Third-party fees may change without notice and are generally outside Ephrata’s control.

The client’s responsibility for fees and approved expenses will be governed by the applicable quotation, invoice, proposal, or service agreement.

Refund eligibility will depend on the specific service purchased and the terms communicated to the client before payment.

Unless otherwise agreed in writing, fees relating to work already completed, services already delivered, third-party costs already incurred, or non-refundable payments are not refundable.

A refund does not become automatically due merely because:

• an application is refused;
• a visa is denied;
• admission is unsuccessful;
• employment is not obtained;
• a scholarship is not awarded;
• a client changes their mind;
• a client becomes ineligible after the engagement begins; or
• a third party changes its requirements or decision.

Where a specific service agreement contains a separate cancellation or refund policy, that policy will apply to the extent permitted by applicable law.

Ephrata does not promise or guarantee a particular result.

Our commitment is to provide professional, honest, organised, and diligent support within the scope of the service agreed with the client.

Decisions made by governments, immigration authorities, educational institutions, employers, airlines, insurers, financial institutions, landlords, property owners, and other third parties are outside Ephrata’s control.

Ephrata does not claim to have special influence, privileged access, or guaranteed relationships with any government, embassy, consulate, institution, employer, or other decision-maker.

Any person claiming that Ephrata can guarantee an outcome or obtain a result through improper influence is not authorised to make that representation.

We aim to keep the information on our website accurate and useful. However, information may change and is provided for general informational purposes.

Website content should not be treated as a substitute for individual professional advice or as a guarantee that a particular service, pathway, programme, visa, opportunity, or outcome is available to you.

Government policies, immigration requirements, educational requirements, employment conditions, travel restrictions, fees, deadlines, and other requirements may change.

You should confirm current requirements with the relevant authority where appropriate.

Our website or services may contain links to, references to, or integrations with third-party websites, organisations, institutions, service providers, airlines, insurers, employers, educational institutions, government agencies, or other third parties.

Ephrata does not control third-party websites or services and is not responsible for their content, availability, policies, terms, or performance.

Your dealings with third parties may be governed by separate terms and conditions.

We understand that clients may provide sensitive personal, financial, academic, employment, identification, immigration, and travel information.

We will handle personal information in accordance with our Privacy Policy and applicable privacy and data-protection laws.

We may share information with third parties where reasonably necessary to provide an instructed service, process an application, make a booking, coordinate a service, comply with legal obligations, or otherwise carry out the client’s instructions.

Clients should review our Privacy Policy for additional information regarding how personal information is collected, used, stored, and disclosed.

Clients are responsible for ensuring that documents supplied to Ephrata are accurate, authentic, complete, and current.

Where Ephrata retains copies of client documents, we will take reasonable measures to protect them and retain them only for as long as reasonably necessary for the relevant engagement or as required by applicable law.

Where appropriate, documents may be securely deleted or returned following completion of an engagement.

Unless otherwise stated, the Ephrata name, logo, branding, website design, written content, graphics, materials, templates, processes, and other intellectual property belonging to Ephrata may not be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written permission.

Documents specifically prepared for a client may be used by that client for the purpose for which they were prepared, subject to any separate agreement between the parties.

You agree not to:

• Use the website for unlawful purposes;
• Attempt to gain unauthorised access to our systems;
• Interfere with the operation or security of the website;
• Upload malicious software or harmful code;
• Misrepresent your identity;
• Use our content or branding without permission; or
• Use the website in a way that could damage Ephrata or other users.

We reserve the right to suspend or restrict access where reasonably necessary to protect our website, systems, clients, or business.

To the fullest extent permitted by applicable law, Ephrata will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or services.

This may include losses resulting from decisions, delays, refusals, cancellations, or failures by third parties over which Ephrata has no control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where liability can lawfully be limited, Ephrata’s liability will be limited to the extent permitted by the applicable law and, where appropriate, the amount paid by the client for the specific service giving rise to the claim.

Ephrata will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, changes in law or immigration policy, strikes, internet or telecommunications failures, power outages, cyber incidents, transportation disruptions, or failures of third-party service providers.

Either Ephrata or the client may terminate an engagement in accordance with the terms of the applicable service agreement.

Ephrata may terminate or suspend services where:

• Fees remain unpaid;
• The client provides false or misleading information;
• The client requests unlawful or unethical assistance;
• Continuing the engagement would create a legal or regulatory concern;
• The client repeatedly fails to provide required information;
• The client behaves abusively or threatens staff or representatives; or
• Another legitimate reason makes continued performance unreasonable or unlawful.

Termination does not remove the client’s obligation to pay fees already properly incurred.

We encourage clients to raise concerns with us as soon as possible so that we have an opportunity to investigate and resolve them.

Complaints should be submitted through the contact details provided on our website or through the client’s designated Ephrata contact.

Where a dispute cannot be resolved informally, the parties may consider mediation or another appropriate dispute-resolution process before commencing court proceedings, where permitted or required by applicable law.

These Terms shall be governed by the laws applicable to Ephrata Consultancy Ltd and the relevant engagement, subject to any mandatory consumer-protection, privacy, immigration, employment, or other laws that apply to the client or the services provided.

Where a separate written service agreement specifies governing law and jurisdiction, that agreement will apply to the extent permitted by law.

Ephrata may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website.

The updated version will be published on our website with a revised effective date.

Your continued use of our website or services after an updated version takes effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue in full force and effect.

These Terms, together with any applicable service agreement, quotation, proposal, invoice, Privacy Policy, and other written terms expressly incorporated into the engagement, constitute the agreement governing the relevant service.

If there is a conflict between these Terms and a specific written service agreement, the specific service agreement will prevail to the extent of the conflict.

If you have questions regarding these Terms or your engagement with Ephrata, please contact us:

Ephrata Consultancy Ltd
Red Deer County, Canada

Email: info@ephrataconsultancy.com

Website: ephratacon.vercel.app